Getting Started in Service Design
A How-to-do-it Manual for LibrariansBook - 2017
Service design involves users throughout the process of designing, implementing, and assessing services. A library is are open to all members of the community it serves, and is a user-centered process. In rethinking library services, they are rarely built from the ground up but must be allowed to evolve with their users. Marquez and Downey guide you through the service design process, from planning through writing your final report.
Publisher: Chicago : ALA Neal-Schuman, an imprint of the American Library Association, 2017
Characteristics: xi, 107 pages : illustrations ; 28 cm