The Power of Feedback
35 Principles for Turning Feedback From Others Into Personal and Professional ChangeeBook - 2006
Many businesses rely on customer feedback to learn what they're doing right and what they're doing wrong. But many companies don't know how to use that feedback to create positive change within the organization. The Power of Feedback presents simple, straightforward principles and steps that make it easy to move the company forward using feedback.
Publisher: Hoboken, N.J. : Wiley, c2006
Characteristics: 1 online resource (xxii, 202 p.) : ill